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voice-to-data gateway

I need a solution via which I get prompted for a customer number, and other values. After I input these values, the system would export the data into an ASCII file.

For example, when the user calls in, the system prompts: Enter your customer number. The user would then via the phone key in the number. Next the systems would ask, enter XYZ information, and the user would input this information. After the call is finished, the information should be captured in a file somewhere on system's file system.

Can Cisco IVR do this? Is that the best tool for the job? If not,can any other software that talks to call manager do this? If not VOIP type software, any other software?

Cisco Employee

Re: voice-to-data gateway

The IP IVR can make dips into a database that is reachable via ODBC to authenticate information such as customer number and zip code, or whatever information you want to check against. I don't think the current version of the IP IVR can output results to a text file, but you can use the DB Write step to actually write some information about what was done into a table in your database, which may be an even better solution.

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