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New Member

voicemail clipping

Users are experiencing clipping or "garbled" voice mail messages. It only happens when they are listening to vm, never on a live call.

I've tried lowering the gain on the gateway but it hasn't seemed to help.

Has anyone else had this problem?

thanks

Rob

  • Other Collaboration Voice and Video Subjects
4 REPLIES
New Member

Re: voicemail clipping

New Member

Re: voicemail clipping

Ken:

Thanks.

This bug seems to deal with outside callers listening to vm or am I reading it wrong?

My user problem is with internal ip phone users listening to their voice mail messages. Also, the incoming gateway is a 2610 - h323 .

Rob

New Member

Re: voicemail clipping

Rob,

You are correct. What is your version of Unity, TSP and CCM?

-Ken

New Member

Re: voicemail clipping

The best place to post this is the Unity Forum you can get to it from here:

http://www.answermonkey.net click on Unity Forum.

I had the same problem with our Unity system. We did several things to fix it.

1)ran exchange optimizer on the exchange server

2) ran disk defragmentation on the Unity server

3) check you memory using task manager, performance and make sure that you don't have alot of paging to disk going on

4) take a sniffer and capture a a call going into the Unity server and make sure that the DSCP (or ToS) and COS settings are correct. If not, then back track to the call origination point and start your trace until you figure out where the DSCP (ToS) and COS are being re-written.

Our's was both a memory problem and QoS settings problem.

Thanks,

Vince

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