Voicemail is not working

[leonardo.pluchinotta]

Hi,

I have CUE2.2 and CCME 3.4 on 3845 router.

Problem is when I call to the IPPhone (40033091) and nobody answer, the call is transfer to the pilot number (1000) but no promt is playing.

[Brandon Buffin]

Are you calling 40033091 from another IP phone or from the PSTN? Do you just hear silence after the call is transferred? What happens if you dial 1000 internally?

Brandon

[leonardo.pluchinotta]

I?m calling from the PSTN.

Yes, I just hear silence when the call is transferred and when I dial 1000 from the IPPhone.

Thanks

[Brandon Buffin]

I see that your locale is set to European Spanish. Have you installed the European Spanish language pack? You can type "show tech" on the CUE module and the last item should be Installed Languages. The langauge pack can be found at the link below. Choose your version under Cisco Unity Express Software.

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Hope this helps. If so, please rate the post.

Brandon