Voicemail only

[volleyman2424]

We are using Unified Messaging. Is there a way to route a DID directly to a voicemail box without creating a phone?

[Brandon Buffin]

Sure, create a CTI route point and set the DN to forward all to voicemail. Make sure that the DN is either the primary or alternate extension of the mailbox that you want to forward to.

Hope this helps. If so, please rate the post.

Brandon

[volleyman2424]

forgive my ignorance, I'm a callmanager newbie. What is a cti route point? If it helps, we are running CM 4.1

thanks in advance!

[jleon22]

Go to Device -> CTI Route Point

Enter all the necessary fields.

[volleyman2424]

I found the answer. I have to give props to this site:

http://www.adman.net/cisco/transfertovm.asp

[jbarcena]

Take a look to the following document:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b06ctirp.htm

Also most of the things that CCM can do can be find navigating through this link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/index.htm