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Voicemail only

We are using Unified Messaging. Is there a way to route a DID directly to a voicemail box without creating a phone?

5 REPLIES

Re: Voicemail only

Sure, create a CTI route point and set the DN to forward all to voicemail. Make sure that the DN is either the primary or alternate extension of the mailbox that you want to forward to.

Hope this helps. If so, please rate the post.

Brandon

New Member

Re: Voicemail only

forgive my ignorance, I'm a callmanager newbie. What is a cti route point? If it helps, we are running CM 4.1

thanks in advance!

New Member

Re: Voicemail only

Go to Device -> CTI Route Point

Enter all the necessary fields.

New Member

Re: Voicemail only

I found the answer. I have to give props to this site:

http://www.adman.net/cisco/transfertovm.asp

Re: Voicemail only

Take a look to the following document:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b06ctirp.htm

Also most of the things that CCM can do can be find navigating through this link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/index.htm

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