Voicemail ports lose registration status

[fmarotta]

Hi,

I am running into a situation where every few weeks the voicemail ports become unregistered with the CM. I am running Unity 3.1(3) and CM 3.2(2c) SP-F.

Does anyone ever seen this problem before?

Thanks

Frank

[kechambe]

I have seen this once when the Exchange server that Unity was monitoring was hung. Unfortunately it wasn't reproducible. The defect ID is CSCdy70554.

Do you have any short of error messages in the application log prior to the deregistration?

Keith

[fmarotta]

In the unity application log I saw the following error:

Server is off-line

[kechambe]

Did you see the error every time the ports deregister?

Keith

[oliviers]

How was it verifed that the ports unregistered? Was there a Unity event in the app log?

Does the event log show that the ports continually register and un-register, or did they just unregister and stay that way?

[fmarotta]

The ports tried to register once but were unable too. I just found out that the customer was having network issues and was rebooting servers.

Thanks for all your help.

Frank