Voicemail ports "Not found"

[mymite060708]

I have completed an upgrade cm to version 4.1 from 3.3. All the vm ports now say not found. I have deleted the intergrations and added it again, deleted the vm ports on cm, restarted both servers both still say not found.

Any tips of what to do next?

Thanks

[agopala]

Not found means that it was never registered at any point of time. It appears that the Unity server did not initiate a registration request.

1. check UTIM - verify servers. Is it able to verify successfully?

2. Check the TSP version (file name: avskinny.tsp -> right click and properties -> version). Then check compatibility matrix.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

3.

[Hin Lee]

CCM 4.x has a different way for Unity integration. I don't think that is the reason your ports are not registering but follow this ccm/unity integration guide.

Cisco CallManager 4.1 Integration Guide for Cisco Unity 4.0

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a00802933d0.html