Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Voicemail

Many users can not get voicemails. It states, “your voicemails are unavailable at this time

4 REPLIES
Cisco Employee

Re: Voicemail

i'd check disk space on unity and if the message store is mounted, if both good then permissions wizard and MSCW -sync

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Voicemail

How to check whether message store is mounted?

regards

gem

Cisco Employee

Re: Voicemail

on Exchange Admin you can check the mailstores and the status of each one

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Re: Voicemail

Gem,

Ok, here a step-by-step guide on how to check:

1) Go into START > Programs > Microsoft Exchange > System Manager

2) Expand the tree as follows, Administrative Groups > First Administrative Group > Servers

3) Expand the server which Unity is integrated with

4) Open up the First Storage Group and you will see all the mailstores. Check they are all mounted.

You can check all the Exchange servers and stores quickly if you're not sure. More information can be found here:

http://technet.microsoft.com/en-us/library/aa995829(EXCHG.65).aspx

You might also want to check whether the Exchange server is actually up and running (have you tried pinging it from Unity)?

162
Views
0
Helpful
4
Replies