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Community Member

VoIP calls drop over EZVPN

Interesting issue. I have one of my remote users that ends up getting one way audio issues to shortly follow with a disconnect of the phone call. The VPN hardware is a 5505 ASA at the remote end and a ASA 5510 on the hub end configured via EZVPN. The IP phone register to a central call manager. The call gets placed and has two ways audio. After a minute or two the one way audio issue comes up and followed by the call disconnecting.

The tunnel stays up and does not effect other traffic. The link is barely being used and is a cable modem with about a 2 meg upload connection.

To add, I have about 30 other remote users set up this way working fine.

Is the issue with the service provider or are there some other config settings I can try on the remote end ASA?


Re: VoIP calls drop over EZVPN

can u post the ASA config (that has the problem)

as lon as u said u have other sites working then i think the main site is configured corectly

Community Member

Re: VoIP calls drop over EZVPN

Here you go:


sh run

: Saved


ASA Version 7.2(4)


hostname RemoteASA-15


enable password xxx

passwd xxx



interface Vlan1

nameif inside

security-level 100

ip address


interface Vlan2

nameif outside

security-level 0

ip address dhcp setroute


interface Ethernet0/0

switchport access vlan 2


interface Ethernet0/1


interface Ethernet0/2


interface Ethernet0/3


interface Ethernet0/4


interface Ethernet0/5


interface Ethernet0/6


interface Ethernet0/7


boot system disk0:/asa724-k8.bin

ftp mode passive

clock timezone CST -6

clock summer-time CDT recurring

dns server-group DefaultDNS


pager lines 24

logging enable

logging timestamp

logging buffered debugging

logging asdm informational

mtu inside 1500

mtu outside 1500

icmp unreachable rate-limit 1 burst-size 1

asdm image disk0:/asdm-523.bin

no asdm history enable

arp timeout 14400

global (outside) 1 interface

nat (inside) 1

timeout xlate 1:00:00

timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02

timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00

timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00

timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute

telnet inside

telnet timeout 5

ssh inside

ssh outside

ssh timeout 5

console timeout 30

management-access inside

dhcpd auto_config outside

dhcpd option 150 ip


dhcpd address inside

dhcpd enable inside


vpnclient server

vpnclient mode network-extension-mode

vpnclient vpngroup abcremote password ********

vpnclient username remoteabc password ********

vpnclient enable

ntp server source inside


class-map inspection_default

match default-inspection-traffic



policy-map type inspect dns preset_dns_map


message-length maximum 512

policy-map global_policy

class inspection_default

inspect dns preset_dns_map

inspect ftp

inspect h323 h225

inspect h323 ras

inspect rsh

inspect rtsp

inspect esmtp

inspect sqlnet

inspect skinny

inspect sunrpc

inspect xdmcp

inspect sip

inspect netbios

inspect tftp


service-policy global_policy global

prompt hostname context


: end

Re: VoIP calls drop over EZVPN

can u make ur config like:

crypto ipsec client ezvpn EZVPN_Client

connect auto

group abcremote key [group key]

mode network-extension


username remoteabc password ********

password save

interface vlan 1

crypto ipsec client ezvpn EZVPN_Client inside

interface vlan 2

crypto ipsec client ezvpn EZVPN_Client outside

try it and let me know

good luck

Community Member

Re: VoIP calls drop over EZVPN

The cryptop ipsec client command is not a valid option with the ASA.

Community Member

Re: VoIP calls drop over EZVPN

We've seen issues with the Skinny packet inspection turned on -- pretty certain it is a bug. Try turning off that packet inspection on both ASAs, reboot the phone, and see what you get.

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