Setup :- CRA 3.1(2) with Voip monitor on single sever integrated with Call Manager 3.3(2) cluster.Cisco Catalyst 6513 switch
problem :- No voice (Silence) while performing remote monitoring.tried both gateway SPAN and Voice Vlan SPAN.After logging in to the SSA script using supervisor ID we get the message " attempting to monitor.." but no voice is heard (only silence),but when the call is disconnected the monitoring session also ends.
Post your SPAN configuration on the 6513. Are your agents all on the same switch? Are you trying to monitor Agent to Agent calls, or only care about Agent to PSTN calls? If so you just need to span the port the Voice Gateway is plugged into.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...