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New Member

VOIP Monitoring issue

Hi,

Setup :- CRA 3.1(2) with Voip monitor on single sever integrated with Call Manager 3.3(2) cluster.Cisco Catalyst 6513 switch

problem :- No voice (Silence) while performing remote monitoring.tried both gateway SPAN and Voice Vlan SPAN.After logging in to the SSA script using supervisor ID we get the message " attempting to monitor.." but no voice is heard (only silence),but when the call is disconnected the monitoring session also ends.

pls help in resolving this issue.

Regards,

Jagadish S

4 REPLIES
Silver

Re: VOIP Monitoring issue

Hi,

As per the CCM compatibility matrix both CRS 3.1(1) and CRS 3.1(2) is not compatible with CCM 3.3(2)SpC.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

Check out using the above URL, if you have compatible CCM installed.

Regards

Yogi

New Member

Re: VOIP Monitoring issue

Hi,

I think there was a mistake, the Call Manager ver is CCM 3.3(3)Sr4a. The same setup is working at another site.

Regards,

Jagadish S

Blue

Re: VOIP Monitoring issue

Post your SPAN configuration on the 6513. Are your agents all on the same switch? Are you trying to monitor Agent to Agent calls, or only care about Agent to PSTN calls? If so you just need to span the port the Voice Gateway is plugged into.

New Member

Re: VOIP Monitoring issue

Hi,

We are only trying to monitor Agent to PSTN calls and the CRS server is on Catalyst 6513 and agents are on Catalyst 4506 switch.

The span configuration on 6513 is as follows -

set span 7\1-8 5\44 both inpkts enable learning enable multicast enable create

where 7/1-8 is the T1 gateway ports and 5/44 is the port where CRS server is connected.

Regards,

Jagadish S

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