what are the offers for this?. some very graphical information, charts etc. im familiar with ITEM and its cool but im looking for something that gives great ability to perform proactive maintenance and nice customised reports to upper management etc.
an excellent tool that provides the following abilities: monitor all VoIP traffic, monitor QoS, create custom reports, warehouse CDRs, create charts & graphs for all data types collected, network/server/host analysis, ICM, IVR, Unity, Windows, SQL....(much more...)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...