Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

VT Advantage v1.1 unable uninstall or update "Advantage.msi"

Hi,

I?m trying to either uninstall or upgrade VT Advantage on 2 PC's however both show the following message when I try "Windows Installer. The feature you are trying to use is on a network resource this is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Cisco VT Advantage.msi'"

This file is not located on my PC and I can't find it located within the original software 1.1 download.

Does anyone know how to deal with this issue so that I can install v2?

Thanks,

Chris

2 REPLIES
Community Member

Re: VT Advantage v1.1 unable uninstall or update "Advantage.msi"

You might be running into a bug. The bug-Id is:CSCsf02905

Community Member

Re: VT Advantage v1.1 unable uninstall or update "Advantage.msi"

Thanks for the Bug ID. This pointed me to a PDF but there was no information relating to my specific problem.

During an attempt to uninstall or a install I still get asked for the CiscoUnifiedVideoAdvantageSetup.msi file but this does not exist. Its file is part of 2.0.2 but if I point the install/uninstall app to this file it says its not the correct version.

Anyone any other idea's?

Thanks,

Chris

181
Views
0
Helpful
2
Replies
CreatePlease to create content