I have a customer who is implementing IPT on their trading floor. They want FB/FNA to go to the operators (Web Attendant) during normal business hours. The last DN in the pilot point hunt group is the Unity VM. What I expected the behavior to be is that when the web attendants are offline, the call rolls to unity and plays the traders' personal greeting. What I'm getting is the main greeting instead. This is an IP-only integration. It would appear that the CM is not sending the DNIS to unity. Is this the expected behavior or is there a services parameter for this? CM is 3.13a, Unity is 3.12b w/ CM TSP 6.01 Thanks in advance.<br><br>
Unity is probably getting the last redirected number and not the first redirected number (the trader's number). If you open the CallViewer.exe and repeat the call, what shows up as the calling and forwarding numbers?
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