Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Web Attendant Directory Issues

Web Attendant installed on Windows 98. Attendant works but we cannot get the Directory to show. We can map the drive and see the database files. We also don't have a problem if we use Windows 2000.

Any possible soulutions?

New Member

Re: Web Attendant Directory Issues

Here are two possible solutions , Though I would loading the new Attendant console which is a replacement for Web Attendant.

Web Attendant : IF the directory at the bottom of Web Attendant console does not show up at all , Follow this procedure to register the .dll files.

That should fix this problem.

IF the directory at the bottom of WA console never showed up, then copying the database locally will not fix the problem. In that case you use the

following procedure.

1) cd C:\Program Files\Common Files\Microsoft Shared\DAO

2) regsvr32 DAO350.DLL

3) regsvr32 DAO360.DLL

Make sure the .dll files where registered on the clients running WA by executing the commands:


c:\Program Files\Common Files\Microsoft

Shared\Dao\>\windows\system\regsvr32 dao350.dll

c:\Program Files\Common Files\Microsoft

Shared\Dao\>\windows\system\regsvr32 dao360.dll


IF the directory at the bottom of WebAttendant Console Disappears ....that mean works for sometime and then blanks out.

Workaround :

1) Launch Web Attendant --> Click on Settings ---> click on the box next to Cisco TCD Database path ---> Copy that "Usersdb1.mdb " to local drive,

and then point it to that directory on your PC.


2) Click one of the column headers (as though you were going to do a search) and the grid refreshes. Sometimes this doesn't work.


Cisco Systems