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New Member

Web Attendant on CCM 3.1

I am having problem in connectiong WebAttendant. It says phone device not found. The MAC address of the IP phone designated to the Web Attendant was entered correctly. What should be the cause of the problem.

Thanks,

Andy

2 REPLIES

Re: Web Attendant on CCM 3.1

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: Web Attendant on CCM 3.1

Andy , Stop and start the TCD service on your callmanager . I am having the same problem and this seems to solve the problem

Hennie

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