web attendant

[rvincent]

Customer wants to add web attendant feature to the receptionist's 30VIP phone. The incoming calls go through Unity's auto-attendant before coming to receptionist. Receptionist's phone has shared line appearances and call forwarding enabled.

Will I run into any problems by adding web attendant even though these shared lines with call fwd'g have nothing to do with the incoming call flow?

thanks

Rob

[dgoodwin]

There are known problems that can occur if you try to have WebAttendant control shared lines on the receptionist's phone, so I would recommend against it.