Web Attenday problem.. need your help.

[lopezasp]

I can login to the web attendant by after a few seconds the message incorrect mac address display then after that I will logoff automatically. Is there anyone who can give a solution on that problem. Is there any patch that I missed to Install?

Thanks

[Erik Peterson]

I've seen this in an Active Directory integrated install, where the CTI Framework user account was set to require password change at next logon.

You may also want to check out:

http://www.cisco.com/warp/public/788/AVVID/wa_trouble.html and

http://www.cisco.com/warp/public/788/AVVID/wa_index.html

[lopezasp]

I setup everything according to cisco instruction. Everything is configure correctly (users, ports etc.). After I click login the red color (no SRV/LOGGEOUT/OFFLINE) message was turn to yellow and display (SRV/LOGGED IN/OFFLINE) then afterward it go back to (no SRV/LOGGEOUT/OFFLINE) . Then I tried to login again but now I click settings and look if I am connected to the TCD server. I can see that I am connected to the TCD server because it display the IP Address on the "Connected to" portion of the TCD settings.

Any other suggestion or solution

Thanks

Andy

[Erik Peterson]

Turn on tracing for the TCD service and CTI manager on the Call Manager, then go through the login process and look at the trace files.