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Community Member

Web<->voice and cisco ICM, CCM (MediaBlnder? )

I want any user from web site could talk to our contact center ..

how can we implement this ability ...

I heard about MediaBlender .. is this right solution or perhaps Cisco announces any other products ?

2 REPLIES
Community Member

Re: Web<->voice and cisco ICM, CCM (MediaBlnder? )

I am not sure I understand the question...Are you wanting a user to have the ability to speak to an agent through your website?? or chat?? There are some products out there that could do this and integrate with ICD

** www.iptnetworkers.com **

Community Member

Re: Web<->voice and cisco ICM, CCM (MediaBlnder? )

I want client had ability

1) to speak to agent . On example : Client press button on website ..gets Netmeeting running .. and Netmeeting is dialing direct to agent ...

2) Yes, to chat via website to teh agent also good idea . but this time i interested in implementing first ability ( to speak )

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