cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
301
Views
0
Helpful
1
Replies

Webattendant Directory Sort issue after 3.1(2)c Upgrade?

jhatfield
Level 1
Level 1

We performed an upgrade from CallManager 3.0(11) to 3.1(2)c for a customer and now have an interesting issue with Webattendant. When the operator goes to do a directory sort, she types in the first couple of letters and hits enter. What webattendant should do is sort to the closest match. What webattendant is doing is immediately dialing the closest match. Has anyone run into this in the field as well? I couldn't find a bug in the toolkit that looked close. Thanks in advance.

1 Reply 1

glen.johnson
Level 1
Level 1

Replace the SAC.DLL with a copy from 3.0.11.

It fixed the same problem for us.

File is in c:\Program Files\Cisco\WebAttendant\DLL, if you installed WA in the default directory.