When trying to log in I get the error: "Login Failed: Phone device was found. However the device is not ready". The only can get it to work again is to unplug the phone and reboot the CallManagers. This is a big problem since I can't be doing this in the middle when it happens. Has anyone run into this problem or is it just me?
Go to DC Directory Administrator --> Open ctifw-CCNProfile and modify Control Devices...Add the name of the pilot point, and the MAC address of the attendant phone. Stop CCM, CTI, and TCD services on both publisher and subscriber. Restart the CCM, CTI, and TCD services on both machines, restart the WebAttendant and log in.
You also need to make sure that the phone is not using Multi-Line appearances with the SAME directory number. This is a limitation of the Webattendant that isn't going to be fixed until 1st quarter 2003.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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