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Community Member

webattendant

i am having some trouble with webattendant. i set everything up according to the document installing and configuring cisco webattendant for callmanager 3.0. i can see the users from the database but i cant login. when i try to it gives me an error saying login failed: phone device was found. however the device is not ready. i have tried the troubleshooting section of the above document but no luck.

any suggestions?

thanks

1 REPLY
Cisco Employee

Re: webattendant

David,

There are a couple of bugs against this in 3.1. But you said you were running 3.0. If you are familiar with Dcdirectory you can login in and look at the cti framework user and make sure that deviceauthorizationrequired is set to false. That is under the Avvid information for the properties of the user. If you are not familiar with Dcdirectory I would suggest opening a tac case.

Thank you,

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