tried looking at the ini files under C:\Program Files\Cisco\WebDialer for insight?
can u access the web dialer http .../ccmuser/directory?
setting it up seems pretty straight forward and there doesn't seem to be a jtapi user for association so i'm curious if the ini files can be seen as a txt to find out why it is not hitting the directory.
Re: Webdialer problem: Unable to connect to CM directory
According to the docs, there should be ini files:
Step 1 From Add/Remove Programs, uninstall Cisco WebDialer. Uninstalling Cisco WebDialer does not remove the configuration initialization (ini) files that are located at C:\Program Files\Cisco\WebDialer.
Step 2 Do not delete the initialization files.
Step 3 Upgrade Cisco CallManager to the 4.0(1) release. Cisco CallManager reads the initialization files and configures the service parameters in the Cisco CallManager database.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.