Could anybody explain to me what the Busy Other Time is? I can see it's a relationship with the logon time but i have some agents that show a figure in this field, but other who show nothing in this field. Any ideas?
Just a quick update on this. I've managed to work out that the Busy Other column that appears in AGteam26 refers to other skill groups that the agent may be a member of. IE if agent is in skill group 1 and SG2, and all calls came to SG2 then this agent would be 100% busy other if you report on SG1. HTH.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...