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New Member

Weird problem with Call Manager users and voicemail

We have two users that in the last two weeks, have lost voicemail capabilities. When someone calls the extension, and there is no answer, the system does not forward to voicemail. It just rings and rings and rings. After rebuilding the device profile in CCM it fixed the problem. Then, it happened again 2 days later to the same user. Has anyone had this problem? CCM version is 3.3(3)

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Gold

Re: Weird problem with Call Manager users and voicemail

There exist bugs in 3.3(3) where the forwarding table can be corrupted. You can usually get around this by manually setting the forward to another destination, updating/resetting, and then setting it back to the correct destination and updating/resetting again. Unfortunately I don't have a specific bug-ID to point you to, but I've experienced this myself at multiple customer locations. Upgrade to CCM 3.3(3) service release 3 if you haven't already; I haven't seen this on my SR3 customers (yet).

New Member

Re: Weird problem with Call Manager users and voicemail

Thanks for the replay. It's good to know this has happened somewhere else. I will search deaper for the bug ID so I can prove it to my customer.

Thanks,

Jason

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