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Community Member

Welcome Message Issue for call handler

Dear All ,

We have different Welcome Message for the different Region ,as we plan to change the welcome message for one region(call Handler) in unity .I added the new Voice File for the particular call profile but still old voice only arise .

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Welcome Message Issue for call handler

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

Cisco Employee

Welcome Message Issue for call handler

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.
3 REPLIES

Re: Welcome Message Issue for call handler

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

Cisco Employee

Welcome Message Issue for call handler

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.
Hall of Fame Super Red

Welcome Message Issue for call handler

Nice catch Chris! + 5 my friend

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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