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Just wanted to get involved in any discussion going on regarding the IPCC. We have implemented but so far, we are running into issues with using the Cisco 7960 in conjuction with softphone. Agents will be working along just fine when all of sudden Agent will stop getting calls, pop up their soft phone and notice their status is in "HOLD". They lift their reciever on the phone, status turns to "Talking". Replace the reciever, status goes back to Hold. Also, the control buttons are all hightlighted "active", but when you click on them, they just gray out and you get error messages. This is our current hurdle. OTherwise, the system which includes an IVR, Dual Roggers, Dual Peripheral Gateways and a single Call Managers seems to work pretty good. This is just in "Pilot Test Phase", but hoping to get redundant IVR and Call Manager soon to go live at this site with several ACD and non-ACD applications. PS. DOn't use newest version of Call Manager 3.010 with IPCC. So far, it doesn't work.
Well, a couple of things really. Firstly, the link between the DMS and the PG is really unstable and secondly, I am not seeing any real-time data about services (although I am seeing skill group real-time data).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...