When a user gets a phone call the screen shows the letters 'ITS' but we dont know what this means,
the user currently has an issue where they are receiving calls froma hunt group yet on the phones screen its says 'logged out of hunt group' and doesnt allow him to logon using the soft key, strange considering he is receiving calls from this group.
This sounds like an alerting name from a CTI route point or associated line?
Check the DDI number to see what internal number this maps to (it's possibly a translation pattern). You may find it's mapped to a DN that has a CallFWD all to the hunt pilot number and its this that has the "ITS" configured on it..
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...