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New Member

What is a port?

Hi,

We have a small call center, around 10 agents, we want to set up a Cisco Call Manager based ACD, IVR and AA.

It seems that Cisco IP IVR would serve the purpose, but I don't understand "the port". What does it mean? like in the text below from Cisco IP IVR data sheet.

"IVR software-only option will be limited to a total of ten ports, ten IVR ports, ten AA ports, or any combination as long as it doesn’t exceed the ten port

limit. The software-only option includes five IVR"

2 REPLIES
New Member

Re: What is a port?

I am guessing based on my knowledge of other AVVID technology that a port is a voice media stream (conversation). This is supported by the statement that it can support so many or a certain combination of different types of ports.

Bob

New Member

Re: What is a port?

CTI ports are virtual devices that are handles to an application. For example a cisco IP softphone would connect to the callmanager via a CTI port.

A CTI route point is a virtual device that can handle multiple calls simultaneously all on the same line.CTI route points are typically used by applications to hold calls before being routed.

Example a CTI route point might be a 1800 number that will receive calls and route the call to the appropriate CTI route port.

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