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What would have caused to be assigned 2 IPs to a IP phone?

For some reason, our "receptionist" phone, x2000, got into a weird state yesterday afternoon (around 4:30). Neither resetting the phone, by disconnecting/connecting the cable or resetting from Unity Express cleared the problem. Then, rebooting the whole phone system did not correct the problem. The phone just displayed the Cisco logo. When I looked on the 2800 router, it appeared that the phone was assigned 2 IP addresses, 10.20.1.51 and 10.20.1.96.

This morning the phone was back to normal and I see only one IP address assigned, 10.20.1.51. What would have caused it to be assigned 2 IPs and why wouldn't resetting clear the problem?

Thank you,

Iliana Dorsey

1 REPLY
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Re: What would have caused to be assigned 2 IPs to a IP phone?

Hi,

I can only think this is a problem with the DHCP scopes or something?

Are the phones getting their leases from the router or from another source as this may explain why rebooting it didn't help?

Also, what version of code are you using on the router?

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