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New Member

When Unity is Down Send callers to a CRA Script?

I want to setup an option when my Unity server goes doen, or all the ports fail, I want to send people to a CTI Route point with a CRA script telling people the system is down. I have the CRA Script and CTi Route point working fine. I can dial the CTI route point and get my system down message. My Question is how can I tell callmanager to send every one to the CTI route point if the voice mail port pilot is down. I thought a translation pattern for my pilot would work, but initial tests did not. Example... My Pilot is 1900 and my Ports are 1900-1908, I set a translation to 19xx and if I dialed 1950 it would give my the cra script.. However when I unregistered the ports for a second, I still got a fast busy when dialing voice mail...

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Accepted Solutions
Bronze

Re: When Unity is Down Send callers to a CRA Script?

Can you configure the last port to CFNA/CFB to the pilot point?

5 REPLIES
Bronze

Re: When Unity is Down Send callers to a CRA Script?

Can you configure the last port to CFNA/CFB to the pilot point?

New Member

Re: When Unity is Down Send callers to a CRA Script?

I was reading the Unity failover guide and was just coming to that conclusion.

New Member

Re: When Unity is Down Send callers to a CRA Script?

Yes this did the trick perfectly!

Blue

Re: When Unity is Down Send callers to a CRA Script?

I tried this and it did not work. I CFNA/CFB the last voicemail port to my Route Point. If I stop Unity all I get is fast busy when I call Unity.

Bronze

Re: When Unity is Down Send callers to a CRA Script?

You are able to call the CRS script directly from a phone right?

Check your Voicemail maximum hop count under CallManager service paramters to make sure it is allowed to forward to the next port.

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