Where did the "voice message box" field go in CallManager v3.3(2)

[lfulgenzi]

In version 3.1(2c) - under Directory Number Settings, the Voice Message Box field allowed us to use shared mailboxes.

This field is gone in v3.3(2). Is there an alternative?

I know I can configure Unity subscribers with alternate extensions, but there is a limit of 7 or 8, and I have not been able to search on these alternate extensions.

Any comments would be appreciated.

Lelio

[dugrant]

You can use VoiceMail profiles to change the mailbox ID. Manipulating the Voice Mail Box Mask will allow you to change the mailbox ID.

[lfulgenzi]

From what I gather, I would require a seperate VoiceMail profile for each shared mailbox I would be using. If I had 10 shared mailboxes, not too bad, but I could see us sharing hundreds of mailboxes between our subscribers.

Anyone know why that field was removed?

[paul.harrison]

The field was removed and changed for the profiles method to make the system more flexible and easier to follow.

Think about it this way.

I have 12 extensions, 3 sales, 3 support, 3 admin and 3 directors, the sales and support want to share a mailbox, admin and directors want their own.

The old way meant that I simply put the same number into the voice mail box option on the line for sales and support and the mailbox number into the settings for the other phones. I then go on Holiday and the person covering for me now has a problem and try to investigate it. but all they have is numbers which do not point out why the mailboxes are the same.

Or I could apply a profile called sales and a profile called support to the relevant group phones and a profile called default for the other handsets. It's much easier to read and follow.

It's also more scalable. I can now have one unity VM for multiple clusters and simply apply a mask to everyones mailbox to prefix the mailbox with a site code, say 21xxxx, 31xxxx, 41xxxx etc. rather than manualy having to change the entry for every handset.

See, lots of reasons why the new way is better.

Paul