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which devices will work with WebAttendant

Hi, can i configure WebAttendant pilot and hunt groups with any device (7910,7905,.....Softphone) or it will only work with 7940 and 7960?


Jaime Saldaña


Mexico City


Re: which devices will work with WebAttendant

WebAttendant / Attendant Console will work with anything that can be TAPI-controlled, which includes all of Cisco's hardware phones. The only thing that is ruled out are analog phone ports, where control is limited because you can't TAPI-force them to answer.


Re: which devices will work with WebAttendant

Cisco IP Phones used with Cisco WebAttendant must meet the following guidelines:

Cisco WebAttendant can be used with any Cisco IP Phone 7960/7940 models, Cisco IP Phone 12-Series model, or Cisco IP Phone 30VIP.

The Cisco IP Phone must be added as a device in Cisco CallManager before it can be used with Cisco WebAttendant.

Do not use a shared line appearance on any phone that will be used with Cisco WebAttendant. Directory numbers assigned to a Cisco IP Phone that is used with Cisco WebAttendant must not appear on any other device in the system.

The Cisco IP Phone must have buttons for Hold and Transfer for Cisco WebAttendant to work properly. If a headset will be used, a button for Answer/Release must also be assigned. A maximum of eight lines can be configured for use with Cisco WebAttendant.

The number of Smart Lines (SLs) available on Cisco WebAttendant is the same as the number of lines configured on the phone button template for the Cisco IP Phone (up to eight).

Disable call waiting and call forwarding for lines and directory numbers on Cisco IP Phones used as Cisco WebAttendant consoles.

If a Cisco WebAttendant user will be logging in to Cisco WebAttendant at more than one phone, you must make sure that each phone is set up according to these guidelines and that each phone is registered with its own Cisco WebAttendant client.

Check this link

Hope it helps