Which version of Java is needed for the Call Manager's report.asp page?

j.a.m.e.s · ‎09-23-2002

We are using a Cisco Call manager and would like to allow users to visit the ICD statistics page on the server.

To allow access, we have disabled the password authentication on the 'Reporting' directory and its sub dirs (via the IIS Manager snap-in) and sure enough, users can now access the statistics page without being prompted.

The exact URL for the statistics page is:

http://callmanager/appadmin/reporting/report.asp

This would be great, except that only about 2% of our PC's (Windows NT 4)can actually see anything when they surf to this URL. We just get a large grey screen with no menu or information.

The only thing I can think of is that the Java plug in is invalid. However, I have tried every version of the JRE and have even tried the same version of the Microsoft VM as the call manager, but all to no avail.

The best I have seen yet is with the latest version of Sun's JRE, which gives some of the menu options, but then results in the error "cannot connect to server" for other menu options on the report.asp page.

The Microsoft Virtual Machine always returns the error "load class com.cisco.wfframework.reporting.ui.applet.ReportApplet". However, this applet is in that location and it is *not* password protected.

I notice a lot of non standard code from cisco, for example their <applet> tag in the report.asp page and I can only think that this is the root of the problem...

Does anyone know the answer please...Which version of the Java Runtime Environment/ Microsoft Virtual Machine is necessary to view the report.asp page of the Cisco Call Manager?

Many thanks to anyone who can help.

Kind regards,

James.

s-doyle · ‎09-30-2002

I checked with Plugin 1.4.0_01 / IE 6 and it worked for me.

j.a.m.e.s · ‎09-30-2002

Thanks for checking!

In the end I just couldn't find the answer, so I sent a mail to some specialists at Cisco and it turns out that you need to install a special reporting agent, which is supplied with the call manager. I can't remember the exact name of this agent, but if anyone wants to know exactly, just post a reply and I'll find out for you.

When this is installed, the page (http://callmanager/appadmin/reporting/report.asp) loads successfully with what seems like any version of IE and any version of the Microsoft VM.