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New Member

Why is my standard greeting greyed out and disabled?

On my opening greeting, when I select the standard greeting, it's greyed out and I cannot enable it. I have a greeting recorded and everything else set up but I cannot enable it. all of the other greeting are enabled. Unity is 4.0(3). Whenever I call my voicemail pilot point, it just hangs up because of this.

Thanks,

Jason

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Why is my standard greeting greyed out and disabled?

It is grayed out because you are not allowed to change it. Run DBWalker and it will reenable it.

Steve

2 REPLIES
New Member

Re: Why is my standard greeting greyed out and disabled?

It is grayed out because you are not allowed to change it. Run DBWalker and it will reenable it.

Steve

Gold

Re: Why is my standard greeting greyed out and disabled?

The root cause of this issue is the following defect:

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCec12718

It will be resolved in the 4.0(4) release. If you have a TAC case open please ask the engineer to link it to this defect.

Thanks,

Keith

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