Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Cisco Employee

Wierd Caller ID Stuff showing up

Ever since I converted to CCM 3.1 from 3.0 and changed out the Gateway from a DT24+ to a vg200 running h323 with a pri, Any incomming calls via the pstn shows correct number identification, but instead of showing "Unavailable" for the Caller Name/Business Name String, It shows Garbage (Has The start of a XML META tag in it with Wierd block characters and stuff)

Anyone experience this or know how to force the CallerID name (since Our PSTN Pri Provider doesn't pass CID name info) to an Unavailable String or whatever?

Please advise

7 REPLIES
Cisco Employee

Re: Wierd Caller ID Stuff showing up

Second Part of this question. Does CCM Actually support CID Name info from the PSTN/Carrier to be displayed on the VOIP Phones along with the number?

New Member

Re: Wierd Caller ID Stuff showing up

I had a similar issue: Ocassionally incomming calls would display a three digit code, for example From 125 or From 345.... I do not have CLID turned up with my carriers (POTS and T1). My guess was that even still the system was passing prefix digits from the local exchanges through and that was why we saw this. After upgrading to ICS build 1.1(1) which brought me to CM3.0(8) and IOS12.2.1.XD1 we no longer have the issue. It was a cosmetic issue, but bothersome anyway. Right now all outside calls display "From 9". Does anyone know where I can change it to say "From External"?

Cisco Employee

Re: Wierd Caller ID Stuff showing up

Yes, we support this, but only if we are given the caller name using a Display IE in the ISDN setup message.

Can you look at a detailed level CCM trace when this happens, and send the block of the trace where you get the inbound H225 setup message from the router?

Cisco Employee

Re: Wierd Caller ID Stuff showing up

Hopefully this has the right info in it...

Thanks in advance.

11/01/2001 21:36:06.654 Cisco CallManager| |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|In Message -- H225SetupMsg -- Protocol= H225Protocol|<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|Ie - H225BearerCapabilityIe -- IEData= 04 03 80 90 A3 |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|Ie - H225CallingPartyIe -- IEData= 6C 0C 21 83 36 30 32 38 38 35 39 34 35 33 |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|Ie - Q931CalledPartyIe -- IEData= 70 05 C1 38 31 31 30 |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|Ie - H225UserUserIe -- IEData= 7E 00 B1 05 20 80 06 00 08 91 4A 00 02 08 80 01 3C 05 01 00 00 B1 4D 7D 9C 15 77 11 CC 81 94 B8 08 E9 4A 97 92 00 45 1C 07 00 40 D5 43 17 2C 4A 11 00 B1 4E 19 C4 15 77 11 CC 81 95 B8 08 E9 4A 97 92 32 02 12 00 00 00 0C 60 13 80 0A 04 00 01 00 40 D5 43 17 47 0F 1D 40 00 00 06 04 01 00 4C 60 13 80 11 14 00 01 00 40 D5 43 17 47 0E 00 40 D5 43 17 47 0F 01 00 01 00 06 A0 01 80 36 01 40 B5 00 00 12 2F E0 01 04 00 01 04 1F 04 03 80 90 A2 18 03 A9 83 82 6C 0C 21 83 36 30 32 38 38 35 39 34 35 33 70 05 C1 38 31 31 30 02 80 06 00 04 00 00 00 03 |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=1743d540 IpPort=0)|<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:06.654 Cisco CallManager|IsdnMsgData1= 08 02 00 65 05 04 03 80 90 A3 6C 0C 21 83 36 30 32 38 38 35 39 34 35 33 70 05 C1 38 31 31 30 7E 00 B1 05 20 80 06 00 08 91 4A 00 02 08 80 01 3C 05 01 00 00 B1 4D 7D 9C 15 77 11 CC 81 94 B8 08 E9 4A 97 92 00 45 1C 07 00 40 D5 43 17 2C 4A 11 00 B1 4E 19 C4 15 77 11 CC 81 95 B8 08 E9 4A 97 92 32 02 12 00 00 00 0C 60 13 80 0A 04 00 01 00 40 D5 43 17 47 0F 1D 40 00 00 06 04 01 00 4C 60 13 80 11 14 00 01 00 40 D5 43 17 47 0E 00 40 D5 43 17 47 0F 01 00 01 00 06 A0 01 80 36 01 40 B5 00 00 12 2F E0 01 04 00 01 04 1F 04 03 80 90 A2 18 03 A9 83 82 6C 0C 21 83 36 30 32 38 38 35 39 34 35 33 70 05 C1 38 31 31 30 02 80 06 00 04 00 00 00 03 |<:PHX1-CLUSTER><:64.213.67.18>

Out Message -- H225ConnectMsg -- Protocol= H225Protocol|<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:19.173 Cisco CallManager|Ie - H225UserUserIe IEData= 7E 00 3B 05 22 C0 06 00 08 91 4A 00 02 00 40 D5 43 12 11 BD 02 00 B1 4D 7D 9C 15 77 11 CC 81 94 B8 08 E9 4A 97 92 0B 00 11 00 B1 4E 19 C4 15 77 11 CC 81 95 B8 08 E9 4A 97 92 06 80 01 00 |<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:19.173 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=1743d540 IpPort=0)|<:PHX1-CLUSTER><:64.213.67.18>

11/01/2001 21:36:19.173 Cisco CallManager|IsdnMsgData2= 08 02 80 65 07 7E 00 3B 05 22 C0 06 00 08 91 4A 00 02 00 40 D5 43 12 11 BD 02 00 B1 4D 7D 9C 15 77 11 CC 81 94 B8 08 E9 4A 97 92 0B 00 11 00 B1 4E 19 C4 15 77 11 CC 81 95 B8 08 E9 4A 97 92 06 80 01 00 |<:PHX1-CLUSTER><:64.213.67.18>

Cisco Employee

Re: Wierd Caller ID Stuff showing up

I think this is a bug having to do with a very long UUIE being received. I can't seem to find it but I will try to track it down and let you know what I am able to get.

Cisco Employee

Re: Wierd Caller ID Stuff showing up

Thanks...Where can I find Info on the ISDN Messages so I can get a better Idea of what I'm looking at..??

Cisco Employee

Re: Wierd Caller ID Stuff showing up

Did you happen to Track this bug down? Or have an idea of how I can fix this?

163
Views
0
Helpful
7
Replies
CreatePlease to create content