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New Member

Wrap up code in ipcc express

when an agent completes a call I want a screen pop with a list of options that agents can select to specify what the call was about. this wrap code is then associated with that call. I know you can do this with enterprise , any one seen it on express.

thanks

2 REPLIES
New Member

Re: Wrap up code in ipcc express

If you do a search on Cisco.com for IPCC Express Script Repository under IP-IVR there's a submit_Ticket script.

This provides an outline for what you want by updating custom variable 1.

As far as I'm aware this only works for inbound calls as it works on the sessionID. If anyone's got this working for outbound agent calls aswell I'd be interested to know how you got that working.

Cheers,

NJ.

New Member

Re: Wrap up code in ipcc express

Just what I needed thanks

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