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wrong AA when hit invalid key

When a caller access the AA and mistakenly press an ignore key, system will say I didn't recognize this is a valid entry, then system plays Unity default openning greeting. We have a cusotmized greeting set up in the direct call routiong before the entry of that default AA. How can I let system play customized greeting if caller enter an invalid key?and why it still play default openning greeting?

Thanks

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Re: wrong AA when hit invalid key

This doc talks about how to change the error functionality:

http://www.ciscounitytools.com/Applications/Audio%20Text%20Applications%20in%20Unity.doc

Keith

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