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Wrong number of messages announced

Unity 2.4.6-161<br>Only one user is affected. He has 4600 messages. About 3100 read and 1500 unread. 35 are read messages. Unity announce<br>"You have more than 100 new messages and 42 are urgent this includes more than 100 new voice messages"<br>There is no new voice messages and only 35 read Voice messages. There his more than 100 messages marked as urgent so I don't know where unity is getting those number from?<br><br>I used movemailbox to make sure the mailbox was not corrupted. I also deleted his unity account and created a new one. But the problem is still here. <br>-Boris<br><br>

3 REPLIES
Anonymous
N/A

Re: Wrong number of messages announced

I'd guess that you have a bunch of return reciepts in there and possibly NDRs hosing up your counts. The filters treat receipts and NDRs as voice mail messages. Take another look at his box and take that into account... The filters are real straight forward.

Unity will never count over 100, by the way... you'll never hear "you have 3100 unread messages" or the like even if you have TTS enabled and it does a count of your emails as well.

BTW, what's up with a guy that has 4600 messages in his inbox?


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Wrong number of messages announced

You are right on target. Now why is unity doing that. It doesn't make sense. Is there a way to prevent this and have it count only real voice messages. My guess is that there is not , otherwise it would do it but I had to ask. I need to come up with an explanation for my boss.
As for the guy with such a crappy inbox, he's a VP. You know, those guys that don't have time to read email or hit delete but love to make our life a nightmare :-)

Thanks for the quick help

Anonymous
N/A

Re: Wrong number of messages announced

Well, you can turn off the receipts being listed as voice mail messages in your inbox... here's a post that has some explanation on why it works like this and how to change the registry to modify the behavior.

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=2758&page=&view=&sb=&vc=1#Post2758

However, NDRs will always show up as voice mail messages...

In Unity 4.0 we're working on breaking out a 4th message stack (voice, fax, email, receipts) to make this issue go away.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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