A user is on holiday so presses CallForward all to her collegue, however, if she is on the phone and it goes to VM then the message appears in the user on holiday's voicemail box, instead of the person covering her.
I would guess it's got something to do with Unity picking up on the original DNIS as opposed to the number that it forwarded from. But where in CM or Unity do you change this setting?
1. If this is a unified messaging implementation, temporarily delegate the user on holiday's inbox to her colleague.
2. Instead of CFNA to her colleague's extension, set the CFNA to an extension that is a second line on the colleague's phone. Then set this extension as an Alternate Extension for the colleague in Unity.
Thanks for your advice ginger, I like and understand point 2, however there is 4000 extensions in the potential system and if i need to configure a separate one for everyone who needs this, my customer will have a fit.
IS there really no other way of getting unity to use the forwarded party?
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