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New Member

WS-6608-E1 does not work as a Conference & Transcoder resources

There's WS-6608 blade configured as - 1 port - E1 VoIP gateway, 2-5 ports as a conference bridge, and 6-8 - as a transcoders.

First port registers with Call manager 3.2.2c and works well.

All other ports restart every 2-3 minutes.

I see that all ports got their IP addresses. Some time I can see in CCM that these resources were registered, and I can look some info about these devices. But after 1-2 minutes I loose connection to these devices.

Catalyst displayed typical info ---

%SYS-4-MODHPRESET:Host process (860) <mod>/<port> got res

et asynchronously

Diag tool DickTracy displayed next (some final strings from a big log):

=======================================================

00:00:45.970 CM_SM0: Registered with CM 10.1.3.1 ---------

00:00:45.970 (GMSG) LoadId M00103010007

00:00:45.980 NMPTask:Module online

00:00:46.190 (GMSG) TFTP Request for D007C030.bin

00:00:46.200 (AUD-PM)*** ALARM **** CPU time available less than <1> percent at this moment

00:00:46.240 GMSG: *** POST update image failed load ID check ***

00:02:20.000 (XA) RESET Code<0x505>

=========================================================

Any ideas ?

6 REPLIES
Cisco Employee

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

This message seem to point to some sort of CPU issue:

*** ALARM **** CPU time available less than <1> percent at this moment

Please open a TAC case for this issue.

New Member

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

I got this ALARM message from time to time.

Everytime I got only message about

GMSG: *** POST update image failed load ID check ***

BTW, case I have opened one week ago...

Cisco Employee

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

I see your case. Looks like your engineer requested some information from you on 2/28 and is waiting to get that information, case is in CUST-PEND.

Cisco Employee

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

Looks like this could be CSCdz72250:

here is some info:

Symptoms

When the gateway starts booting,POST(Power on-self test)gets executed.

If the gateway is being configured freshly for the first time or the flash of the gateway holds an earlier version compared to the POST file appearing in the CCM application,the GW will request(TFTP) from the TFTP path.If the required .bin is not found then, the GW keeps resetting(after timeout)

Condition

Use a freshly configured gateway and try resetting.

Workaround

Load the POST file(D007C030.bin) externally and put it in the TFTP path C:\Program Files\Cisco\TFTPPath

Steps To Reproduce

The gateway keeps resetting when it tries to request(TFTP) the POST load(D007C030.bin) from the TFTP path of the CallManager.

New Member

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

I got this file earlier from TAC engineer (there wasn't any file D007????.bin at TFTP path directory). This file size is 28kbytes.

I shiffed boot process and saw that Gateway download this file via TFTP, but data content was empty (seems like backspace symbols).

New Member

Re: WS-6608-E1 does not work as a Conference & Transcoder resour

Yes, You're right. But I got him it last week.

Today I have sent some more information.

I don't make any files upload, I just make e-mail attachments.

As You know I can't to change case status regardless sent I something to engineer or not...

Regarding to Your version about HW failure - I have second WS-6608 blade installed to another 65xx chassis. The same error with CPU...

Something strange...

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