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tlw
New Member

Xfer to Outside Number

Our after-hours support team members take calls from their homes on an emergency basis after our extended support hours. I need to make a call handler that will xfer a call to an outside line according to my schedule. Is this possible?<br><br>

1 REPLY
Anonymous
N/A

Re: Xfer to Outside Number

Sure... as long as your switch is configured to allow this . Some switch folks lock this down so user's can't "steal" long distance service from you.

You'll probalby have to stick a trunk access code in the transfer strig (i.e. "9,5551234").

If you're using supervised transfers you might have some call progress issues if these are going to cell phones, but regular "land lines" should be OK. If you can, configure these for release transfers...


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

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