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Xfer to Unity

This is most likely a Call Manager issue, but I'm hoping someone has seen this before:<br>Calls from the pstn that get transferred to Unity, either directly to the Unity DN or xferred to a DN w/forward no answer to Unity drop. Calls made directly to a DN w/fna to Unity work fine. The problem only occurrs when the call originates from the pstn AND when it gets xferred to Unity. <br><br>CCM ver 3.0.11, Unity 2.4.6.135, TSP 1.0(0.36)<br><br><br>

2 REPLIES
Anonymous
N/A

Re: Xfer to Unity

It could be a codec mis-match between the GW and Unity. By default, IP phones can handle both G.729 and G.711. By default, IOS voip dial-peers handle only G.729. By default, Unity handles only G.711.

That seems to fit the pattern that you have descibed here, as long as, "Calls made directly to a DN w/fna to Unity work fine" refers to internal calls directly to the DN.

You can try either modifying the dial-peers to IP phones and/or Unity to support G711 or enable Unity to support G.729.

Can you verify which codec the GW and Unity are set for?

Watch out for the following codec translation bug in this post:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=ipswitch&Number=4258&page=1&view=expanded&sb=5

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Xfer to Unity

Thanks, sometimes a fresh perspective is all it takes. One voip peer had the g711 codec the other didn't.

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