XML-based component installed on the IP Phone

[bernard_bernales]

Dear Gurus,

I have a question regarding IP Phones in a Contact Center, If the Desktop of agents is down due to a power failure, how can the agents log-in using the IP Phone.

I have heard from my colleage that there is this XML based component installed on the IP Phone. I would appreciate if you give us more information about this.

thanks in advance...gurus..

Bernard

[s-doyle]

The product is called IP Phone Agent and it will allow basic agent features through the 7960 or 7940 IP Phone. It is an option of CAD which must be installed for the agents and supervisor.

http://www.cisco.com/warp/public/cc/pd/cucxsw/icm/prodlit/abtub_ds.htm

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ipcc/spanlink/rel42/ipphone.pdf

[leecy]

The IP Phone Agent XML application product is a free download or need to buy from Cisco?

[rkiamil]

The IP phone is just like a web brower, if the phone can HTTP the Server then they will be able to log in and out.

The Phone does not store any type of information.

[rnarayana]

Does any one know how can I put the xml serive to enable agents to logon through phone.Does this service already exsists or do we need to download it.

Thanks.

[rickb]

The steps to install the phone agents are in the link below under the heading "Configuring Cisoc IP Phones to work with IP Phone Agents".

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/install.pdf

Also, it is a licensed product so you need to make sure that you have talked to your Cisco partner or Cisco AM to make sure that you have the appropirate licenses.

Rick