Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

xml error

I installed the sdk file on my ccm 4.1 and put configure the image file,on my color screen phone im seeing the image black and with but on the 7961 phones it given me error,but i resized the file to (The Width is 125 pixels and The Height is 60 pixels.anyone can help please


Re: xml error

Can you make sure that the image isn't just black and white but actually uses 4 bits or less for color depth?

And.. I'm assuming you're talking about CiscoIPPhoneImageFile, correct?

New Member

Re: xml error

It'is like im doing the wrong thing,ok i wanna put the company logo on the background,i saw some document by what i dont understand is the file path like (C:\Program Files\Cisco\TFTPPath\Desktops\ 320x212x12) when i went the i can not see this part \Desktops\ 320x212x12 that is my problem how should that do that.

Re: xml error

Log into the call manager (either locally or via VNC or Remote Desktop), then start windows explorer and create the appropriate paths and files (e.g. for the 7975:

).. for other phones go to

then look for the Cisco Unified IP Phone 79XXG Administration Guide for Cisco Unified Communications Manager guide - they explain what files you need to create where.

CreatePlease to create content