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Bronze

XML service for IP phone agent

Hello,

If I have a IP phone agent ie agents logging through phone ,how do I add a service in the call manager for this.

The agents are for ICM.

Thanks in advance.

3 REPLIES
Bronze

Re: XML service for IP phone agent

Try the link below and there is a section called "Configuring IP Phone to Work with IP Phone Agent".

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/install.pdf

Rick

Bronze

Re: XML service for IP phone agent

Hello ,

The ip phone agents are for the ICM and not for ICD.I tried creating the service in call manager and installing ip phone services on ICM.When I check the services button it says host not found.Does any one has any idea what can be wrong.

Thanks in advance.

New Member

Re: XML service for IP phone agent

Hello,

I got the same situation and it is working fine on ICD.

You need to check which host you defined in the services config.

This should be the server where the ICD is running and not the callmanager.

Good luck,

Mario

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