Accessing historical call data directly from Cisco IP Phone 7962
Is there a way to directly access the call logs from a Cisco IP Phone 7962?
In particular, I mean the data contained by hitting "Directories" then either "Missed Calls", "Received Calls", or "Placed Calls." The fields I would like are the call's date and timestamp, duration, which phone line it was sent to, and the caller's phone number.
I want to compare this data with our call accounting system and see if there are any discrepancies. My hunch is the most reliable source of data is the operator's phone history (which is why I'm asking this question), and so getting that data is essential to conduct the comparison.
Thank you, and I will upvote / rank your post if you respond!
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