Cisco Server VCS C220 M3 Server BIOS password issue
We have a Cisco Server VCS C220 M3 Server BIOS password issue.
We needed to turn on Bit locker in the Cisco Server VCS C220. To do this we needed to create an administrator password for the BIOS to turn on trusted Platform Module (TPM). After we set up the administrator password and turn on Security for TPM. We were prompted for the administrator password. It would not let us log in with the administrator password that we created for the BIOS. In the next few days we received a BIOS is corrupted screen (BIOS Flash Image Corrupted *****).We follow procedures to recover the BIOS with the USB stick with recovery .cap file in the root folder. We tried reseating the jumper pg. 35 of the Cisco Server VCS C220 M3 Server of the Installation and Service Guide.
We were able to bring up the server, but we are still not able to get pass the Admin password issue. We tried to clear the CMOS header with Header J37 page 2-18 but we had no success with clearing out the password prompt. Figure 2-6 Service Header Locations shows the J41 BIOS RCVR boot and J37 Clear CMOS.
Can anyone provide us documentation of where the pins are located on the motherboard to clear the BIOS password? We are looking for more of a detail picture of the pins please. The documentation is only showing a basic diagram of the header locations.
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