UCCE Transfer call to Non agent number

[ahmad_tamneh]

Hi All,

I would like to ask about this feature ..In UCCE system After a time check (if the time is after mid nigh I need to create a script that allow the call to be transferred to an IP Phone (Not Agent) just a number or PSTN number , the most important is "This is not agent".

As you may all know this is easy from the UCCX , but is that doable from UCCE ?

Thanks 

[Sivanesan Rathinam · Accepted solution]

Yes, you can create Dynamic label with the number where you want to transfer and map the same in CVP Static route pointing to CUCM.

Based on Dial-plan CUCM will route the call accordingly.

Thanks,

Siva

[ahmad_tamneh]

Hi Siva,

Thanks for the contribution , I was able to transfer the call to any extension within the CUCM, by adding a dynamic label node on my ICM script, then add the needed static route in the CVP pointing back to CUCM. But the strange thing is, I am not able to transfer that call to any PSTN number, which should be the same way. the call routing to the PSTN from the CUCM is working fine 

Any Idea My friends ?

The CVP LOG is here , I can find the call

ne 16730: 36821876: 192.168.YY.YYY: Apr 08 2014 11:33:02.683 +0200: %CVP_9_0_SIP-5-SIP_INFO:  Added StaticRoute: patterns like {07XXXXXXXX}> will route to 192.168.XX.XXX [id:5000] 
    Line 16778: 36821886: 192.168.YY.YYY: Apr 08 2014 11:33:02.730 +0200: %CVP_9_0_SIP-5-SIP_INFO:  Added StaticRoute: patterns like {07XXXXXXXX}> will route to 192.168.XX.XXX [id:5000] 

Where:

192.168.YY.YYY : is the CVP IP Address

 {07XXXXXXXX} is the PSTN number

192.168.XX.XXX is the CUCM IP Address

[Sivanesan Rathinam]

Hi - Can you please send me complete CVP and CUCM logs for those calls.