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Community Member

3500XL switches poor communications forwarding large packets.

We have 3524s and 3548s extensively deployed as our office LAN switches and have found them to be quite reliable. However we have noticed as the bulk of this kit becomes older, we are having problems with several 3524s which seem to have issues forwarding packets. A specific test to illustrate the fault is carried out by sending large ping packets to a connected device from a telnet session to the switch. Heavy packet loss is experienced. This translates to the LAN being out of action as users may take 30 minutes just to logon to the domain. It is possibly a hardware transmission fault as we have noted CRC errors being recorded by some of the connected devices.

Has anyone seen similar symptoms with these switches? Is it a known problem?

Cheers, SteveK.

7 REPLIES
Cisco Employee

Re: 3500XL switches poor communications forwarding large packets

You could check it against the field notice on:

http://www.cisco.com/warp/customer/770/fn26174.shtml

Community Member

Re: 3500XL switches poor communications forwarding large packets

1. Check the field notice specified earlier. Especially if the PCs have 10/100/1000 cards. We had much the same problem with ours and ended up replacing 100+ 3524s.

2. If your units are not covered by the field notice, make sure that you do not have a duplex mismatch. You would probably see quite a few late collisions if that is the problem.

3. One other suggestion: We have a few locations with older wire (Cat 3), and it will behave exactly how you suggest until we drop the connection to 10 meg.

Community Member

Re: 3500XL switches poor communications forwarding large packets

Steve,

Did you resolve this? I am having similar issues with my network, but I have 2950s and they are not listed in the bulletin. I was wondering if you found your problem.

Thanks, Cyndi

Community Member

Re: 3500XL switches poor communications forwarding large packets

No, not yet Cyndi.

The Field Notice details CRC errors as a symptom whereas we don't necessarily see that. This is why I thought it may be a transmission problem. When the switch is returned to us, it either doesn't show the same symptoms or it doesn't boot at all. In the case that it doesn't boot, there are random port LEDs lit and no console output.

Steve.

Community Member

Re: 3500XL switches poor communications forwarding large packets

Steve,

We did not see CRC errors on our switches either, but they were covered by the field notice. Another telltale sign is that your switches don't boot. A ton of ours in that serial range did the same thing. Cisco told me that some of the capacitors had just burst, and you could physically see the damage inside the switch.

Again, if the switches fall in the serial range of the field notice, don't waste any time with them. Return them and the problem will be gone.

Purple

Re: 3500XL switches poor communications forwarding large packets

2950's are pretty new and i wouldn't think you should be seeing the bug issue on those switches .

Community Member

Re: 3500XL switches poor communications forwarding large packets

Thanks for your input guys and Cyndi,

From now on we are sending them back as covered by the field notice as you mentioned. We have had another 2 failures since I started this thread.

All the best,

Steve.

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