3661 router problem when connecting 16 port analogue modem module (NM-16AM)

[utawakevou]

--begin ciscomoderator note-- The following post has been edited to remove potentially confidential information. The configuration was removed, edited and posted as a new message by ciscomoderator due to newly implimented posting size restrictions. Please refrain from posting confidential information on the site to reduce security risks to your network. -- end ciscomoderator note --

Im having problem with some of the serial ports of my 3661 router. I got two 4 port serial network modules (NM-4 A/S) slotted into slot 1 and 2 and was working fine. I recently slot in a 16 port analogue modem module and add in the dial up config (aaa) and work fine for 4 days until I face problems with the serial ports. I have check with the telco and they said the line is OK. When I connect the link to another router serial port (cisco 2522) it works fine.

Serial will be up while line protocol would be down. It will happen to one port then gradually moving to the other ports until all ports goes down.

Do I need to upgrade my current IOS ?(refer to show ver below for my current one) And If I need to upgrade it, can someone tell me which version is best to upgrade to.

or

Is there a problem with my dial up configuration. Please help

Here is an e.g of a port affected:

-----------------------------------

Serial1/3 is up, line protocol is down

Hardware is M4T

Description: Trade_Commerce

Internet address is 10.1.254.13/30

MTU 1500 bytes, BW 64 Kbit, DLY 20000 usec,

reliability 255/255, txload 1/255, rxload 1/255

Encapsulation PPP, crc 16, loopback not set

Keepalive not set

LCP REQsent

Closed: LEXCP, BRIDGECP, IPCP, CCP, CDPCP, LLC2, BACP

Last input 00:00:02, output 00:00:00, output hang never

Last clearing of "show interface" counters 01:39:40

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: weighted fair

Output queue: 0/1000/64/0 (size/max total/threshold/drops)

Conversations 0/17/256 (active/max active/max total)

Reserved Conversations 0/0 (allocated/max allocated)

Available Bandwidth 48 kilobits/sec

5 minute input rate 0 bits/sec, 1 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

7479 packets input, 86760 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

5959 packets output, 74444 bytes, 0 underruns

0 output errors, 0 collisions, 1497 interface resets

0 output buffer failures, 0 output buffers swapped out

1497 carrier transitions DCD=up DSR=up DTR=up RTS=up CTS=up

here is the show diag from my router:

---------------------------------------

--moderator edit-- Router1#sho diag

3660 Chassis type: ENTERPRISE

c3600 Backplane EEPROM:

Hardware Revision : 1.0

Top Assy. Part Number : 800-04740-02

Board Revision : C0

Deviation Number : 0-0

Fab Version : 02

PCB Serial Number : HAD04471SGX

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Chassis Serial Number : JAB0549801G

Chassis MAC Address : 0007.85bf.34c0

MAC Address block size : 112

Manufacturing Test Data : 00 00 00 00 00 00 00 00

Fab Part Number : 28-2651-02

Number of Slots : 6

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 00 C8 41 01 00 C0 46 03 20 00 12 84 02

0x10: 42 43 30 80 00 00 00 00 02 02 C1 8B 48 41 44 30

0x20: 34 34 37 31 53 47 58 03 00 81 00 00 00 00 04 00

0x30: C2 8B 4A 41 42 30 35 34 39 38 30 31 47 C3 06 00

0x40: 07 85 BF 34 C0 43 00 70 C4 08 00 00 00 00 00 00

0x50: 00 00 85 1C 0A 5B 02 01 06 FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Slot 0:

C3600 Mother board 1FE(TX) Port adapter, 1 port

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

PCB Serial Number : JAB05440FND

Processor type : 34

Top Assy. Part Number : 800-05293-04

Board Revision : C0

Fab Part Number : 28-3234-02

Deviation Number : 65535-65535

Manufacturing Test Data : FF FF FF FF FF FF FF FF

RMA Number : 255-255-255-255

RMA Test History : FF

RMA History : FF

Field Diagnostics Data : FF FF FF FF FF FF FF FF

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF C1 8B 4A 41 42 30 35 34 34 30 46 4E 44 09

0x10: 34 40 00 DA C0 46 03 20 00 14 AD 04 42 43 30 85

0x20: 1C 0C A2 02 80 FF FF FF FF C4 08 FF FF FF FF FF

0x30: FF FF FF 81 FF FF FF FF 03 FF 04 FF C5 08 FF FF

0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00

Slot 1:

Mueslix-4T Port adapter, 4 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware revision 1.1 Board revision J0

Serial number 26536025 Part number 800-02314-02

Test history 0x0 RMA number 00-00-00

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 54 01 01 01 94 E8 59 50 09 0A 02 00 00 00 00

0x30: 98 00 00 00 01 11 29 00 00 05 FF FF FF FF FF FF

Slot 2:

Mueslix-4T Port adapter, 4 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware revision 1.1 Board revision J0

Serial number 26553974 Part number 800-02314-02

Test history 0x0 RMA number 00-00-00

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 54 01 01 01 95 2E 76 50 09 0A 02 00 00 00 00

0x30: 98 00 00 00 01 10 17 00 00 05 FF FF FF FF FF FF

Slot 3:

Analog Modem Port adapter, 16 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware revision 1.0 Board revision F0

Serial number 29089157 Part number 800-02841-02

Test history 0x0 RMA number 00-00-00

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 6F 01 00 01 BB DD 85 50 0B 19 02 00 00 00 00

0x30: 78 00 00 00 02 09 24 17 FF FF FF FF FF FF FF FF

Here is my show version:

---------------------------

--moderator edit-- Router1#sho ver

Cisco Internetwork Operating System Software

IOS (tm) 3600 Software (C3660-I-M), Version 12.2(5a), RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2001 by cisco Systems, Inc.

Compiled Thu 04-Oct-01 22:21 by pwade

Image text-base: 0x600089C0, data-base: 0x60A60000

ROM: System Bootstrap, Version 12.0(6r)T, RELEASE SOFTWARE (fc1)

--moderator edit-- Router1 uptime is 5 days, 20 hours, 43 minutes

System returned to ROM by reload

System image file is "flash:c3660-i-mz.122-5a.bin"

cisco 3660 (R527x) processor (revision 1.0) with 28672K/4096K bytes of memory.

Processor board ID JAB0549801G

R527x CPU at 225Mhz, Implementation 40, Rev 10.0, 2048KB L2 Cache

Bridging software.

X.25 software, Version 3.0.0.

3660 Chassis type: ENTERPRISE

1 FastEthernet/IEEE 802.3 interface(s)

8 Serial network interface(s)

16 terminal line(s)

DRAM configuration is 64 bits wide with parity disabled.

125K bytes of non-volatile configuration memory.

8192K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

[ciscomoderator]

--begin ciscomoderator note-- The following post has been edited to remove potentially confidential information. Please refrain from posting confidential information on the site to reduce security risks to your network. -- end ciscomoderator note --

Show start-up config

----------------------------

--moderator edit-- Router1#sho startup-config

Using 10682 out of 129016 bytes

!

version 12.2

service timestamps debug uptime

service timestamps log uptime

service password-encryption

!

hostname --moderator edit-- Router1

!

no logging console

aaa new-model

aaa authentication login use-radius group radius local

aaa authentication ppp use-radius if-needed group radius local

aaa authorization exec default group radius local if-authenticated

aaa authorization network default group radius local if-authenticated

enable secret 5 --moderator edit--

!

username --moderator edit-- password 7 --moderator edit--

memory-size iomem 15

ip subnet-zero

!

!

ip domain-list itc.gov.fj

ip domain-list govnet.gov.fj

ip name-server 10.1.85.156

ip name-server 10.1.85.193

!

async-bootp dns-server 10.1.85.156

async-bootp nbns-server 10.1.85.156

chat-script cisco-default ABORT ERROR "" "AT Z" OK "ATDT \T" TIMEOUT 30 \c

CONNc

!

!

!

interface FastEthernet0/0

description connect to 2950 switch

ip address 10.1.85.22 255.255.255.0

duplex auto

speed auto

bridge-group 1

!

interface Serial1/0

description Lautoka Link

ip address 10.1.254.1 255.255.255.252

encapsulation ppp

no keepalive

no fair-queue

bridge-group 1

!

interface Serial1/1

description Regional Development

bandwidth 64

ip address 10.1.254.5 255.255.255.252

encapsulation ppp

no keepalive

!

interface Serial1/2

description Lands

bandwidth 64

ip address 10.1.254.9 255.255.255.252

encapsulation ppp

no keepalive

!

interface Serial1/3

description Trade_Commerce

bandwidth 64

ip address 10.1.254.13 255.255.255.252

encapsulation ppp

no keepalive

!

interface Serial2/0

description Government Supplies

bandwidth 64

ip address 10.1.254.17 255.255.255.252

encapsulation ppp

no keepalive

bridge-group 1

!

interface Serial2/1

description IFLC

bandwidth 64

ip address 10.1.254.21 255.255.255.252

encapsulation ppp

no keepalive

shutdown

!

interface Serial2/2

description Fijian Affairs Hq

bandwidth 64

ip address 10.1.254.25 255.255.255.252

encapsulation ppp

no keepalive

!

interface Serial2/3

description Fisheries Lami

bandwidth 64

ip address 10.1.254.29 255.255.255.252

encapsulation ppp

no keepalive

!

interface Async97

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async98

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async99

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async100

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async101

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async102

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async103

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async104

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async105

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async106

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async107

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async108

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async109

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async110

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async111

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

interface Async112

ip unnumbered FastEthernet0/0

encapsulation ppp

no ip route-cache

no ip mroute-cache

keepalive 10

async dynamic address

async mode dedicated

peer default ip address pool dialin

ppp reliable-link

ppp authentication ms-chap use-radius

!

router eigrp 5

network 10.0.0.0

auto-summary

no eigrp log-neighbor-changes

!

ip local pool dialin 10.1.88.1 10.1.88.16

ip classless

no ip http server

ip pim bidir-enable

!

radius-server host 10.1.85.156 auth-port 1645 acct-port 1646

radius-server retransmit 3

radius-server key 7 --moderator edit--

bridge 1 protocol dec